The entire repair journey is managed in AlphaPort, from check-in and diagnosis to repair, approval, payment and handover. Every step remains connected to the same customer, device and service case, so the team always knows what has happened and what comes next.
Customer and device details, the reported problem and included accessories are recorded in one simple check-in flow. AlphaPort creates a clear service case and provides printable intake receipts and labels for the device and its accessories.
Each repair is assigned to the right team member through a searchable staff list. New requests without an owner are easy to spot, while clear work queues help the team deal with the most important jobs first.
Each repair moves through clear stages such as New, In Progress, On Hold, Solved, Cancelled and Paid & Closed. The current status, next step and important dates remain visible to everyone without the need for separate follow-up.
Repair work, status changes and technician notes are kept together in a clear timeline. The team can quickly understand what has already been done without searching through separate notes or conversations.
Labour, repair services and spare parts can be added directly to the job. Stock availability, reserved parts, quantities, tax and pricing remain connected to the repair, giving technicians and front-desk staff the same up-to-date information.
A repair can be placed on hold with a clear reason, such as waiting for a part, an external repair or customer approval. Customer-facing explanations remain separate from internal notes, and every approval or decline is recorded before work continues.
Customers stay informed as their repair progresses without every message having to be sent by hand. AlphaPort can schedule email and SMS updates for check-in, work in progress, delays, completion, cancellation and collection.
Every cancellation records who requested it and why. If a customer cancels after diagnosis has started, AlphaPort can apply the correct diagnosis fee, helping the team follow the same clear policy every time.
The invoice is created directly from the labour and parts recorded for the repair. AlphaPort calculates totals, tax and discounts, provides printable receipts and invoices, and keeps payment details connected to the service case.
The final handover includes a last check, the recipient’s name, the delivery method and confirmation that all accessories are present. Device condition, quality checks, warranty details and handover notes remain in the record, while the recipient’s signature completes the process.
Every repair stays organised in one place—from check-in and technician assignment to customer approval, payment and signed handover.
A 30-day trial gives your team time to explore the workflows that matter—without payment details or a long-term commitment.
Tell us how your business works. We’ll help shape the setup around your sales, service, stock or invoicing process.
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